How can we help you? 

Please have a look at our frequently asked questions.

Shopping on Exeltrends Fashion

How do I make Purchase?
We currently accept payments only via Redsys.  You can pay with your Credit/Debit cards as Visa or MasterCard debit and credit cards in EUR will be accepted for payment.
How does your website sizing works?.
The site works with EU sizes. The best scenario is that you type in your measurements so we can deliver you most suitable suit size for you. In every product info you have size guide so you can check and determine your EU size based on your weight and height.
Do you accept returns?
If an item does not fit, please email us within one days of receipt. We will unfortunately not be able to allow returns/exchanges if contacted after a week of receiving the order. We pride ourselves on providing accurate measurements (with an allowance of 1-3cm) for all our products. If you receive an item and it does not fit, we allow exchanges for size, but if you would like to be issued store credit/exchange for a different item, please note shipping costs to us will have to be borne on your end. We’re a small business and we keep all unsold products – so we hope to gain your understanding

Shipping & Tracking

How much is shipping to my country?

Standard Shipping is Free worldwide, prices of items include shipping fees, there are no additional costs when you pay.

Please, check: delivery information.

How to track my order?

All shipped orders can be tracked at :

with the tracking number provided when your item has been sent. If you’ve just been sent the number, please allow up to 3-5 business days for the postal system to reflect the status. Do understand that because it is our port of departure deals with consistently high volumes of traffic in terms of out-going packages, there may sometimes be a delay in your tracking number being updated in the system. However, please rest assured that once you are issued a tracking number, it means that our shipper has already collected the package and prepared it for shipping.

When my order will be shipped?
For each order, items will usually be shipped within four – six working days. Usually it takes less, but we just want to be safe. Also, do note that sometimes during spikes or surges in order volume, processing times may be delayed by an additional 2-3 business days. To keep it simple, think of your order processing time as about 1 week, and you won’t be disappointed.